Customer Service Representative

What you do

As a Customer Service Representative, you will be fully responsible for managing your own customer portfolio from A to Z. You will be the main point of contact for your clients, providing product and delivery information, as well as offering support and advice.

What Can You Expect?

• You will process incoming orders in SAP and coordinate deliveries with both the customer and the transport department.
• You will maintain regular communication with our warehouse and production planning teams to ensure timely deliveries.
• By getting to know your customers well, you can anticipate their needs, proactively supporting them in managing their order book.
• You will have the opportunity to take initiative and identify process improvements, contributing to ongoing Customer Service projects in close collaboration with your colleagues.
• You and your teammates function as a well-oiled machine. While you are primarily responsible for your own customer portfolio, you also act as a backup for your colleagues when needed.
• Besides direct customer contact, you will work closely with various internal stakeholders, such as sales managers and the commercial management team.

Who you are

• You have a higher education degree in a relevant field and preferably some practical experience in customer service.
• Given our international presence, proficiency in English, French and/or German is required. Additional languages are a plus.
• You have strong communication skills and enjoy finding the right solutions for customers.
• You thrive in dynamic and fast-paced environments, remaining flexible and composed under pressure.
• You enjoy working in a proactive, dynamic, and positive team, contributing to a pleasant and collaborative atmosphere.
• You have a structured approach, strong analytical skills, and the ability to work independently while taking initiative.
• You are proficient in Microsoft Office, and experience with SAP is a strong advantage.

What to expect from us

• A full-time position in a financially stable, growing family business with international reach. 
• An attractive salary package with various fringe benefits such as meal vouchers, 13th month, group insurance, hospitalisation insurance, bicycle leasing and flexible remuneration, etc.  
• Working in an innovative company that constantly invests in new products, installations and above all its employees!
• Flexible working hours to ensure a good work-life balance, free time off and the possibility to work from home after thorough on-the-job training. 
• A stimulating working environment that offers room for own initiative. 
• The opportunity for continuous development and growth thanks to both internal and external training. 
• Fun corporate events. 
• Last but not least: fantastic colleagues who go for it every day!