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Digital Operations Specialist
- 1
- Ardooie
- Full-time
- Indefinite duration
Ready to shape our digital future? We are looking for a Digital Operations Specialist!

Apply now
What you do
We are looking for a Digital Operations Specialist to help build the digital ecosystem and take our architectural landscape to the next level. This is your chance to grow in a dynamic environment, together with an experienced team and external partners. You will ensure smoothly running platforms, technical support and innovative improvements. You will become a vital link in our digital team, responsible for digital commerce (e-commerce, EDI, RPA, e-invoicing), digital engagement (customer portals, CRM, e-services) and digital marketing (website, PIM, marketing automation).
Your duties & responsibilities:
- Platform configuration
- Configure and optimise platforms for stable, flawless operation.
- Work with internal and external partners to implement updates and new features.
- Operational Technical Support
- Provide ‘First Line Support’ and solve technical challenges like a pro.
- Escalate and track more complex issues with internal teams and partners.
- User Stories creation and testing
- Translate business and user requirements into clear and actionable user stories.
- Test and document functionalities for maximum satisfaction.
- Work closely with internal and external stakeholders to fine-tune everything for correct project validation.
- Documentation & Training
- Create and maintain documentation on processes and configurations.
- Develop training materials and train colleagues for optimal use of our platforms.
Who you are
- You have strong troubleshooting skills and a solution-oriented mindset.
- Digital tools and IT processes are your playground, and you always want to learn.
- Familiar with tools such as SAP, Adobe Commerce, Akeneo or DotDigital? That is a plus!
- You have excellent communication skills and can bring both technical and non-technical people into your story.
- You can work both independently and in a team.
- You are fluent in Dutch and English.
- ‘Ownership’ is your middle name, and you thrive in a dynamic environment.
What to expect from us
- We provide a smooth onboarding where you will be introduced to our IT and digital processes in the first month.
- From the second month, you will be given responsibility for at least one project, allowing you to quickly make a difference and apply your skills in practice.
- A full-time position in a financially stable, growing family business with international reach.
- An attractive salary package with various fringe benefits such as meal vouchers, 13th month, group insurance, hospitalisation insurance, bicycle lease and flexible remuneration, ...
- Working in an innovative company that continuously invests in new products, digitalisation and especially its employees!
- Flexible working hours to ensure a good work-life balance, freely schedulable leave and the possibility to work from home after thorough on-the-job training.
- A stimulating work environment that offers room for personal initiative.
- The opportunity for continuous development and growth thanks to both internal and external training.
- Fun company events.
- Last but not least: fantastic passionate colleagues who go for it every day!