View all jobs

IT Service Desk Operator

  •  2
  •  Ardooie
  •  Full-time
  •  Indefinite duration

Strong in problem-solving? You like to help out people? Eager to use your expertise in IT support in an innovative family business?  Apply now at Sioen! 

Apply now

Only numbers allowed
Type: .doc, .docx, .odt, .pdf, .rtf or .txt

What you do

  • You are the first point of contact for the central IT help desk.
  • You assist users in solving both simple and complex problems from start to finish.  
  • You are responsible for the installation, inventory, and follow-up of all kinds of hardware, software, and telecom equipment.
  • You look for solutions and you communicate about this to your colleagues and/or external providers.  
  • Together with your colleagues, you ensure that someone is always on call. 

Who you are

  • You have a strong passion and affinity for IT.
  • You communicate clearly, transparently and in a customer-focused manner.
  • You are digitally proficient and preferably already have experience with a ticketing system.
  • You possess a no-nonsense analytical ability to reduce a problem to its essence.
  • You are flexible and work accurately under pressure.
  • You have a fluent knowledge of Dutch, French and English.
  • Relevant experience is a plus, but not a must. 
  • Microsoft cloud solutions and server back-end are not unfamiliar to you.

What to expect from us

  • A congestion free workplace in Ardooie.  
  • A job in a stable, growing, profitable, and international family business. 
  • A more than attractive salary package with fringe benefits such as meal vouchers, 13th month, group insurance, the possibility of a hospitalisation insurance, the possibility of bicycle lease and flexible remuneration, ...  
  • Working in an innovative company that continuously invests in new products, installations, and most importantly: people!  
  • A flexible timetable with respect to a good work-life balance!   
  • Freely scheduled leave. 
  • Partly teleworking possible. 
  • Room for taking initiative. 
  • The opportunity to learn and grow through internal and external training sessions. 
  • Contemporary working environment and offices.  
  • Fun company events. 
  • Last but not least: fantastic passioenate colleagues who go for it daily! 

 

The Passioen of

Jan Jan

Jan

A passionate family business
Dieter Dieter

Dieter

Having fun at work every day
As a foreman in the weaving mill, Dieter is fully committed to his team every day. He motivates his team with a good briefing, solid training, and of course... a passioenate portion of fun! The freedom to manage his team that way improves the company and his role!
Guido Guido

Guido

Every day is different
For Guido, especially the many, daily variations in his job, as technical supervisor, is the reason why he likes to work at Sioen. "No shortage of fun challenges here! That way, we stay motivated and together we write the ambitious Sioen story."
Désirée Désirée

Désirée

Fun moments with colleagues
Bettina Bettina

Bettina

International and yet close
What does Passioen mean to Bettina? Being proud of more than 20 years' work in an international and ambitious company. "And the fact that Sioen is so close to my home is another big advantage. Now that's a dream job!
Tony Tony

Tony

Fun at all times
What is Passioen to Tony? No need to think about it long. "Working at Sioen is very nice: the atmosphere is always good and everyone is always ready to help each other. On top of that, I learn something new every day with such an innovative machine park. It gives me a sense of independence, which motivates me!"
Nick Nick

Nick

Hands-on with a lot of variety and interaction
"I work with both production and the office, this interaction is great! Even in a big company like Sioen, Nick and his colleagues are close enough to communicate smoothly. Sioen and Nick, that's a perfect match!
Debora Debora

Debora

I love the dynamics between the different departments
If we ask Debora what Passioen is to her, the answer is clear: Professionalism, innovation, and teamwork. "Everyone helps each other at Sioen!" This collaboration not only makes it fun to work at Sioen, but it also makes our company stronger!

Application procedure

Apply

You are applying? Well, that’s great! First, your application is confirmed and then we start working on your CV.

Introduction

If the evaluation of your CV was positive, you will immediately receive an invitation for a first meeting with the HR Officer, Talent Manager or Chief HR.

First interview

In the first interview, our HR staff and/or a direct line manager determine how well you fit in at Sioen. For some positions, we do some additional tests.

Second interview

For certain positions a second interview is necessary. This interview is one with your immediate superiors, colleagues and/or CEO.

Contract proposal

Time to dot the i's and cross the t's! Our Chief HR makes you a contract proposal and together you discuss the conditions it contains.

Welcome at Sioen!

Congratulations! Now, you are one of our Sioen talents! On your first day, we will welcome you and get you ready for your first working day. Your colleagues will mentor you for the first six months.

View vacancies